Home » Help


You have XXX (number) calendar days to return an item from the date you received it.

Only items that have been purchased directly from CosmeticTextile, can be returned to CosmeticTextile. CosmeticTextile products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Please ensure that the item you're returning is repackaged with all the additional stuffs that were included when you received it.


If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method;

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within XXX (number) business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

When will I receive my refund?

Generally, it may take XXX business days for it to display on your credit card statement. If you haven't received a credit for your return yet, here's what to do:

1. Credit Card Refund and Debit Card: Contact the credit card company. It may take some time before the refund is posted to your account.

2. Bank Account Refund: Contact your bank. There may be some processing time before the refund is posted to your account.